Click here for ZenaComp's web-based customer service system:
Please contact us with any support question or issues that you may have.
ZenaComp strives to be as responsive as possible to support issues and is sensitive to the impact of problems and issues on your business or organization.
ZenaComp offers Premium and Basic Support Options.
If your web application is mission critical, the ZenaComp Premium Support option is recommended.
ZenaComp Premium Support includes the following benefits:
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Initial evaluation of support call within 30 minutes
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"First in line" priority given to address issues
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Cell phone numbers to key support individuals
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No additional fee for "after hours" support
Basic Support is for services provided during ZenaComp's normal business hours of Monday through Friday, 8:00 am to 5:00 pm EST, excluding holidays. ZenaComp will make its best effort to address support issues in a timely fashion.
Normal service hours are Monday through Friday from 8:00 a.m. until 5:00 p.m. EST excluding holidays. You can place a call for service by calling Customer Support at 248-536-3000 or email at support@zenacomp.com.
Escalation Process: If for any reason you are not satisfied with the service that you receive from ZenaComp, we ask that you escalate your issue so we may address it appropriately.
Contact information for issue escalation is as follows: